Privacy Policy

Welcome to iBet. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how iBet collects, uses, processes, and stores your personal information when you use our website, services, and any related applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our data practices.

iBet operates under a license issued by our licensing authority. This ensures we adhere to strict regulatory standards designed to protect consumers. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, residential address, email address, telephone number, and identification documents (e.g., passport, driver's license). We collect this for account registration, verification, and compliance with anti-money laundering (AML) regulations.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details, and e-wallet information. We use this for deposits, withdrawals, and fraud prevention.
• Transaction Data: Information about your betting activity, deposits, withdrawals, and other transactions conducted through our Services.
• Technical Data: This includes your IP address, browser type and version, operating system, device type, referral source, pages visited, and time spent on our website. This information helps us secure and operate our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls. This helps us improve customer support and resolve any issues you encounter.
• Publicly Available Information: In some cases, we collect information from publicly accessible sources to verify your identity or for fraud prevention.

iBet uses the collected information for various purposes, including:

• Account Management: To create and manage your iBet account, verify your identity, and secure your account.
• Service Provision: To provide you with access to our betting markets, process your bets, and facilitate deposits and withdrawals.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance.
• Compliance and Regulatory Obligations: To comply with legal and regulatory requirements, including AML, responsible gambling, and fraud prevention obligations.
• Security: To detect and prevent fraudulent activities, unauthorized access, and other malicious conduct.
• Marketing and Promotions: To send you promotional offers, bonuses, and updates about iBet's services, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Service Improvement: To analyze user behavior, gather feedback, and improve the functionality, user experience, and content of our Services.
• Personalization: To tailor our Services and content to your preferences and betting history.

We process your personal data based on several legal grounds, including:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and iBet, specifically to provide you with our betting services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which iBet is subject, such as anti-money laundering laws and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by iBet or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our Services.
• Consent: Where we have obtained your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

iBet may share your personal information with:

• Third-Party Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT support, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by iBet.
• Regulatory and Licensing Authorities: We may disclose your information to regulatory bodies, licensing authorities, and other governmental agencies when required by law or to comply with our license obligations.
• Law Enforcement and Fraud Prevention Agencies: To prevent fraud, money laundering, and other criminal activities, we may share your data with law enforcement agencies and specialized fraud prevention organizations.
• Group Companies: Your data may be shared with other entities within our corporate group for operational, administrative, and analytical purposes.
• Potential Acquirers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity.

We will never sell your personal information to third parties for their marketing purposes without your explicit consent.

iBet implements robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously enhance our security measures.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

iBet uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content and advertisements. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and error messages. This data helps us improve our Services.
• Functionality Cookies: Remember your preferences and choices, such as language settings and username, to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and user experience of our Services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The duration of your active iBet account.
• Legal and regulatory obligations, such as anti-money laundering (AML) laws which often require us to retain certain data for a specified period after account closure.
• The need to resolve disputes, enforce our agreements, and protect our legitimate interests.

Once your data is no longer required, we will securely delete or anonymize it.

iBet may transfer your personal data to countries outside of your jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may differ. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Obtaining your explicit consent for the transfer.

We ensure your data remains protected regardless of where it is processed.

iBet's Services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will immediately delete such information from our records. If you believe we may have collected information from a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. Review this policy periodically to stay informed about how we protect your information. Your continued use of iBet's Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our dedicated Data Protection Officer:

Email: [email protected]

Postal Address:

Data Protection Officer,

[Our Registered Office Address, please note this is a placeholder]

We address your inquiries promptly and transparently.