Privacy Policy

Welcome to iBet, your online sportsbook. We protect your privacy and the security of your personal information. This Privacy Policy outlines how iBet collects, uses, processes, and discloses your data when you use our services, including our website, mobile applications, and any other related platforms. By accessing or using iBet, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our practices regarding your personal data.

iBet operates under strict regulatory frameworks. Our data protection practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We provide a secure and enjoyable betting experience while maintaining transparency about our data handling.

At iBet, we collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, such as your full name, date of birth, email address, postal address, telephone number, and national identification number (where required for verification). We also collect payment information, including credit/debit card details or other payment method information, though this is typically processed by secure third-party payment providers.
• Transactional Data: Details about your betting activity, deposits, withdrawals, and other transactions conducted through iBet.
• Technical Data: Information about your device and how you interact with our services, including your IP address, browser type and version, operating system, device identifiers, time zone setting, browser plug-in types and versions, and other technical data.
• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, and the duration of your visits.
• Communication Data: Records of your communications with us, including customer support inquiries, chat logs, and emails.
• Verification Data: Documents and information provided for identity verification (KYC, Know Your Customer) and anti-money laundering (AML) checks, such as copies of your passport, driver's license, or utility bills.

We use the information we collect for various purposes, primarily to provide, maintain, and improve our services at iBet. Specific uses include:

• Account Management: To register and manage your iBet account, verify your identity, and process your transactions.
• Service Delivery: To provide you with access to our betting markets, process your bets, and facilitate deposits and withdrawals.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal or prohibited actions, maintaining the integrity of iBet's platform.
• Regulatory Compliance: To comply with legal and regulatory obligations, including age verification, responsible gambling measures, and reporting requirements to our licensing authority.
• Personalisation: To tailor our services, content, and promotions to your preferences and betting history.
• Marketing and Promotions: To send you marketing communications about iBet's products, services, and promotions that may interest you, where you have consented to receive such communications.
• Analytics and Improvement: To analyse usage patterns, monitor the performance of our services, and improve our website and offerings.
• Research and Development: To develop new features, services, and products.

iBet processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, specifically the terms and conditions of your iBet account and betting services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which iBet is subject, such as anti-money laundering regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by iBet or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include preventing fraud, maintaining network and information security, improving our services, and marketing our products.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

iBet may share your personal data with third parties under specific circumstances, always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, customer service, and marketing. These providers are contractually bound to protect your data and only use it for the purposes specified by iBet.
• Regulatory and Law Enforcement Authorities: We may disclose your data when required by law, regulation, court order, or governmental request, including to our licensing authority, law enforcement agencies, and other public bodies, to prevent fraud, money laundering, or other illegal activities.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for purposes consistent with this Privacy Policy, such as cross-promotion or shared services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of iBet’s assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Fraud Prevention Agencies: To prevent fraud and comply with anti-money laundering regulations, we may share your information with fraud prevention agencies, who will use it to verify your identity and assess your risk profile.

We do not sell your personal data to third parties.

iBet protects your personal data. We implement robust technical and organisational security measures to safeguard your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to use strong, unique passwords for your iBet account and to keep your login details confidential.

Under applicable data protection laws, you have several rights regarding your personal data. iBet upholds these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

iBet uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyse site usage, and deliver personalised content and advertisements.

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like account login and secure transactions.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and error messages. This helps us improve iBet's performance.
• Functionality Cookies: Used to remember your preferences (e.g., language, region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and your experience of iBet.

iBet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing.

Typically, we retain account information and transactional data for a period mandated by our licensing authority and anti-money laundering regulations, which can be several years after your account closure. Marketing consent records are kept until you withdraw your consent. Once data is no longer required, it is securely deleted or anonymised.

As iBet may operate internationally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. When we transfer your data internationally, we take appropriate measures to ensure that your personal data receives an adequate level of protection, such as by using standard contractual clauses approved by the European Commission or relying on other legally approved mechanisms.

iBet's services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us.

iBet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. Review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of iBet after any changes signifies your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices at iBet, please contact our Data Protection Officer:

Email: [email protected]

We resolve any concerns you may have and will respond to your inquiries promptly.